Terms of Service

By accessing or using Zympli services, you agree to these Terms of Service.

Accounts

You're responsible for maintaining the confidentiality of your account credentials and for all activity that happens under your account.

Acceptable Use

You agree not to misuse our services: no illegal activity, no unauthorized access attempts, no reverse-engineering, no scraping at scale without written agreement.

Intellectual Property

You retain ownership of your data and any content you upload. We retain ownership of our platform code and infrastructure.

Billing

Paid plans are billed via Stripe. Cancellations take effect at the end of your current billing period. No pro-rated refunds.

Plan changes (upgrades, downgrades & billing interval)

When you change your plan, how and when the change applies depends on whether it raises or lowers your plan tier and whether it changes your billing interval (monthly vs annual):

  • Upgrades (higher tier, same interval) take effect immediately. We credit the unused portion of what you already paid and invoice you only for the prorated difference. If that credit covers the upgrade, the change applies at no additional charge and any remaining credit is held on your account for future invoices.
  • Switching monthly → annual is treated as an upgrade and applies immediately, prorated the same way.
  • Downgrades (lower tier, same interval) are scheduled and take effect at the end of your current billing period. You keep your current plan and its features until then, and you can cancel the scheduled change any time before it applies.
  • Switching annual → monthly always takes effect at the end of your current annual period — even if you also select a higher tier. To move to a higher tier immediately, upgrade on your current (annual) interval; the switch to monthly is scheduled for your renewal date.
  • Custom plans are arranged directly with our team and are not changed through self-serve upgrade or downgrade.

Your next renewal date and amount are updated to reflect the change. Proration and credits are calculated by Stripe.

Liability

Services are provided "as is". Our total liability is limited to the amount you paid us in the preceding 12 months.

Governing Law

These terms are governed by the laws of New South Wales, Australia.

Last updated: 17 September 2026